FAQs
Do you have any questions?
How can I make a reservation?
Booking with Muppy is very simple. Just choose your accommodation, select your dates and complete the online booking process. Our team will accompany you at all times if you have any questions before confirming.
Where can I find my information after making a reservation?
Once your reservation is confirmed, you will receive an email with all the details of your stay. In addition, you can access your reservation information at any time from your personal area: details, roommates, access system, emergency contacts and Wi-Fi.
What are the booking requirements?
To book accommodation with Muppy you will need:
- Current identity document or passport
- Personal basic information.
- Comply with the specific conditions of the selected accommodation.
What partners and benefits does Muppy offer?
As part of the Muppy community, you'll have access to exclusive discounts and benefits in a selection of partners: gyms, coworkings, restaurants, local brands and other services designed to improve your experience in the city.
How can I contact Muppy support if I have a problem?
Our support team is available to help you throughout your stay. You can contact us through Email, WhatsApp Or since you personal area. We're here to make your Muppy experience easy and worry-free.
