Data Controller

• Identity: Muppy Solutions S.L. (also referred to as the Provider)
• Registered Address: Calle López De Hoyos 42 - Entrada Por Edison 3, 28006 (Madrid), Spain
• VAT Number: B06896948
• Phone: +34 633 04 11 56
• Email: info@muppy.com
• Website: www.muppy.com
• Muppy Solutions S.L, as the Data Controller of the website, in accordance with the provisions of Regulation (EU) 2016/679 of April 27, 2016 (GDPR), Organic Law 3/2018 of December 5 (LOPDGDD), and other current legal regulations regarding personal data protection, as well as Law 34/2002 of July 11, on Information Society Services and Electronic Commerce (LSSICE), informs you that necessary security measures, both technical and organizational, have been implemented to ensure and protect the confidentiality, integrity, and availability of the entered data.

Purpose of Data Processing

Your personal data will only be used for the following purposes:

• Conduct necessary business and administrative operations with users of the website www.muppy.com.
• Send advertising and promotional communications via email, mail, SMS, MMS, social media, or any other electronic or physical medium, provided the User has explicitly consented to receive electronic commercial communications, in accordance with GDPR requirements.
• Respond to user inquiries and provide requested information.
• Deliver contracted or subscribed services and products to the User.
• Publish comments made by the User on articles in our blog.
• Submit job applications to positions advertised on our website.
• Use data to contact the User, both electronically and non-electronically, to obtain their opinions on the provided service.
• Notify the User of changes, important developments in the Privacy Policy, Legal Notice, or Cookie Policy.
• Provide contracted services with Muppy Solutions S.L.
• Include the User's profile, as a customer, in our Intranet, with prior express User authorization.

User and customer data will be processed within the contractual relationship with the Data Controller, fulfilling administrative, tax, accounting, and labor obligations required by current legislation. Users can revoke their consent at any time by sending a request titled 'Unsubscribe' to info@muppy.com. According to LSSICE, Muppy Solutions S.L. does not engage in SPAM practices; therefore, commercial emails will not be sent unless requested or authorized by the User. Thus, Users can revoke their express consent for receiving communications. Personal data will not be used for any purpose other than those described, except by legal obligation or court order.

Legitimate Basis for Data Processing

The legal basis for data processing is the consent provided to carry out the purposes described above, which will be requested when collecting data. Failure to provide requested personal data or refusal to accept this Data Protection Policy will prevent subscription, registration, or receipt of information about products and services from the Provider. In cases where a prior contractual relationship exists between the parties, the legitimacy for performing administrative, tax, accounting, and labor obligations required by current legislation will be based on the pre-existing commercial relationship between the parties.

Recipients of Transfers or Disclosures

Muppy Solutions S.L. does not carry out data transfers or communications to third parties, unless there is a reasonable need to comply with a judicial procedure, legal obligation, or prior user consent. International transfers of personal data will not occur without prior consent, except when necessary to block or cancel an account due to suspected user involvement in criminal activities. The provided information will be limited to that currently available to the Provider.

Communications

Any communication sent through the various forms on the website will be incorporated into Muppy Solutions S.L.'s information systems. By accepting the terms and policies, the User explicitly consents to Muppy Solutions S.L. performing the following activities and actions, unless specified otherwise: Sending commercial and/or promotional communications through available means to inform Users about activities, services, promotions, advertising, news, offers, and other information related to the activities. If the User explicitly consents to receiving electronic commercial communications by subscribing to the NEWSLETTER, Muppy Solutions S.L. may send electronic communications providing information about activities, promotions, advertising, news, offers, and additional information about products and services similar to those initially contracted or of interest to the User. Data will be stored for the periods established in applicable regulations.

Rights of Interested Parties

As an interested user, you can request the exercise of the following rights from Muppy Solutions S.L. by submitting a written request to the postal address at the beginning or by sending an email to info@muppy.com, with the subject: 'DATA PROTECTION, EXERCISING RIGHTS'. Rights:

• Right of access: Allows the data subject to know and obtain information about their personal data undergoing processing.
• Right of rectification: Allows correction of errors and modification of inaccurate or incomplete data.
• Right to erasure: Allows deletion of inadequate or excessive data.
• Right to object: Allows the data subject to object to the processing of their personal data or to cease such processing.
• Right to restriction of processing: Involves marking stored personal data to limit its future processing.
• Right to data portability: Allows the data subject to receive the personal data concerning them, which they have provided, in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right not to be subject to automated individual decision-making (including profiling): The right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning the data subject or similarly significantly affects them.

As a user, you have the right to withdraw your consent for data processing at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn. You also have the right to file a complaint with the supervisory authority if you believe your data protection rights have been violated (agpd.es).

Data Retention

Your data will be retained for the duration of the commercial relationship with us or until you exercise your right to erasure or objection, or limit processing. However, certain identifying and traffic data will be retained for a maximum of 2 years in case required by Judges and Courts or for internal actions resulting from misuse of the website. Automated decisions affecting your data will not be made.

Official Communication Channels

Users are informed that the corporate telephone, company mobile phones, and corporate email are the communication channels provided by the company for interacting with customers and other concerned parties. If you provide personal information through a communication channel not mentioned in this section, Muppy Solutions S.L. will not be held responsible for the security measures implemented by that channel.

Collected Information

The data collected by the data controller includes:

• Data provided by users when contracting different services offered on the website.
• Data requested in various forms found on different parts of the website.
• Data collected through 'cookies' to enhance browsing experience, as explained in the Cookie Policy.

Failure to provide data marked as mandatory on the corresponding form will prevent the fulfillment of the specific request. You affirm that the information and data provided are accurate, current, and truthful. In case of changes, please promptly communicate them to ensure up-to-date and error-free data in processing. If you engage our services through our website www.muppy.com, we may request some personal data. This Privacy Policy informs you that the photographs posted on the website are owned by Muppy Solutions S.L. or used with the owner's authorization.

Corporate Web Portal

Muppy Solutions S.L. provides its customers with an internal social network or corporate web portal to facilitate interaction among them. Each customer will be informed of its existence, and if they choose to use it and explicitly approve their inclusion, they will be granted access by creating a new profile.

Social Media

Please note that Muppy Solutions S.L. may be present on social media platforms. Data processing of individuals who become followers on the official social media pages of Muppy Solutions S.L. (and/or engage in any link or connection actions with Muppy Solutions S.L. through social media) will be governed by this section, along with the usage terms, privacy policies, and access regulations specific to the respective social media platform, accepted by the user beforehand. Muppy Solutions S.L. will process data for activities such as managing its social media presence, informing about provider activities, products, or services, as well as other purposes permitted by social media regulations. Prohibited content for posting on our social media profiles includes:

• Deemed unlawful under national, European, or international regulations or engage in allegedly illicit activities or violate principles of good faith.
• Violate fundamental rights of individuals, lack courtesy online, cause annoyance, generate negative opinions among users or third parties, and, in general, contain content considered inappropriate by Muppy Solutions S.L.
• Contravene principles of legality, honesty, responsibility, human dignity protection, child protection, public order protection, privacy protection, consumer protection, and intellectual and industrial property rights.

Additionally, Muppy Solutions S.L. reserves the right to remove, without prior notice, comments and content deemed inappropriate on its website or corporate social media profiles. Communications sent through social media will be incorporated into an archive owned by Muppy Solutions S.L., allowing the Provider to send requested information to Users and any other information that might be of interest. In any case, if you transmit personal information through a social media platform, Muppy Solutions S.L. will not be held responsible for the security measures implemented on that platform. For such information, users should consult the specific conditions of the corresponding social media network.

Security Measures

The data you provide will be treated confidentially. The Provider has implemented all necessary technical and organizational measures and protection levels to ensure data security and prevent alteration, loss, theft, unauthorized processing, or access, in line with technological advancements and the nature of stored data. Furthermore, it is ensured that the processing and record-keeping in files, programs, systems, equipment, premises, and centers comply with integrity and security conditions established by current regulations.

Language

The applicable language for this Privacy Policy is Spanish. Thus, in case of any discrepancies between versions provided in other languages, the Spanish version will prevail.

Newsletter Subscription

In case a user subscribes to our newsletter, the provided data will be processed to manage the subscription for sending commercial communications. This data will be retained as long as there is mutual interest in maintaining the processing purpose. Once data is no longer necessary for this purpose, it will be securely erased or pseudonymized. Data will not be disclosed to third parties except when legally required.

Publication of Your Testimonial

If a user wishes to publish their opinion on the website, the provided data will be processed to display their experiences or opinions regarding our products and/or services. These testimonials will be published on the website to assist other users. Data will be retained as long as there is mutual interest in maintaining the processing purpose. Once data is no longer necessary for this purpose, it will be securely erased or pseudonymized. Only the user/client's name will be published in the testimonials featured on our website.

Changes to this Privacy Policy

Muppy Solutions S.L. reserves the right to modify this policy to adapt it to legislative or jurisprudential developments.

Legislation

For all purposes, the relationships between Muppy Solutions S.L. and users of its telematic services presented on this website are subject to Spanish legislation and jurisdiction. The parties expressly submit to the Courts and Tribunals of Madrid for the resolution of any conflicts arising from or related to the website's use.